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Provide your contact information and full billing address. We cannot accept orders addressed to P.O. Boxes. We only accept purchases within the USA. We do reserve the right to refund any order that is potentially fraudulent by our billing standards.

We only ship out Monday through Friday, with the exception of US holidays. You will receive an email confirmation once shipped out. We are not responsible for any lost, stolen, or damaged shipments.



(First-class mail) 3-7 days

(Priority Mail) 2-3 days

(Express delivery) 1-2 days


 Return Policy


No exchanges or refunds. All sales are final. A good amount of our inventory is on consignment, meaning we sell items for many individual sellers/consignors.  These consignors are paid out shortly after their item(s) sell.  Because of this, we are firm on our return policy.


  • We only accept brand-new items.

  • Make sure to add your tracking number and social media tag

  • Add phone number & email address 

  • We are not liable for any missing shipments that do not include signature confirmation.  We also recommend including insurance on all shipments.

  • All items returned to the seller will include signature confirmation. 


  • If you purchase an item and then cancel the membership, your order will also be canceled.

  • No exchanges or refunds. All sales are final.

  • No Bots

  • 2 Steals per customer each month.

  • Shoe Cleaning: drop off at the store location

  • Instore Up: During store hours. - Proof of purchase & ID

6706 Odana Rd, Madison WI 53719

Customer Service


Pick Up Hours

Tue-Thu 2-6

Fri-Saturday 12-8:00

Sales Tax

Sales Tax is charged to all orders required by the state of Wisconsin. 

Heavy7Hearts Clothing Line

ALL SALES FINAL. We only accept exchanges for defective products & errors.

Custom Products 

Allow 7 business days to get processed. Created by hand so it will take up to 1-4 weeks. (No Refunds)


By supporting Heavy7Hearts Clothing line, customers contribute to the economic development of their neighborhoods, fostering a sense of community and preserving the uniqueness of their area. It will help to preserve diversity in the marketplace, ensuring that consumers have a wide range of choices and options. Also a percentage of the sale goes to the Wisconsin School District avid program

Pirate Academy

If interested in donating or volunteering please contact us at


We respect our customer's account information as private and confidential information and will not share it with any outside organizations or individual to avoid any applicable laws, Federal/State regulations, legal proceedings. Your information is secured with Square, Apple Pay, PayPal and any other payment platforms.  

All content from Heavy7Hearts Clothing Line: Including all social media platforms, graphics, texts, logos, clothing designs, photos, videos, and audio is the property of Heavy7Hearts Clothing Line LLC. It is prohibited to seal or use without permission by the United States of America and International copyright laws and trademarked under Heavy7Hearts Clothing Line.

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